Confused

Why, when you go to a store, and they don’t have what you want/need, do the cashiers offer to order it for you? I mean, I get that they’re being nice and offering the best option that they can and all… but I can have them order it for me, wait, then go back down to the store, pay full price plus tax and have my item. Or I can order it from Amazon (or other on-line retailer) get a discount, like as not pay no shipping, wait and have the item delivered to my door. This seems like a no-brainer to me…. do people still have things ordered through the store?

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